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Terms & Conditions

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of eContactLenses.com.au. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws.

Credit Cards

We accept Visa and MasterCard. There is no surcharge for using your Visa and MasterCard. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Disclaimer

At eContactLenses.com.au we advocate regular eye examinations with your optometrist to reduce the risk of complications as a result of contact lens wear. We take no responsibility whatsoever for misuse of contact lenses supplied by eContactLenses.com.au and it’s the sole responsibility of the wearer to ensure correct wear and care procedures are followed.

By using this site you acknowledge that you have a valid contact lens prescription and that you’ve attended an eye examination within the past 2 years with your eye care practitioner.

eContactLenses Disclosure

We strive to make your shopping experience with us as seamless, enjoyable and transparent as possible. eContactLenses.com.au is an Australian Business (business number: 45 792 835 938) and is a subsidiary of Knight Vision Australia Pty Ltd. By visiting eContactLenses.com.au you acknowledge that you agree with the terms and conditions here forthwith.

GST

Prescription contact lenses are GST free. GST will be applied to cosmetic contact lenses that have no power (‘plano’). GST is also charged on contact lenses solutions and the price displayed for both plano contact lenses and solutions will include GST.

International Orders

At this stage eContactLenses.com.au only supplies contact lenses within Australia. We plan to supply New Zealand in the near future and other countries soon after.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. We will contact you if products are unavailable at the time of shipping and you will have the choice to wait until all products are available before shipping or we can dispatch individually. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. You can cancel your order any time prior to shipping.

Order Acceptance Policy

You will receive an email to confirm your order. Your receipt of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. eContactLenses.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalise your shopping experience. We use Westpac's secure payment gateway, PayWay, and for security reasons we do not store your credit card details.

Our third-party secure servers, provided by mywork.com.au, protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the eContactLenses.com.au site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

Product Description and Images

Although we make every effort in providing accurate and up to date product descriptions and images, we do not take responsibility for any discrepancies that may arise. Images may appear in different colours depending on the monitor in which they are displayed and are provided as a guide only. Ultimately your contact lenses are based on your prescription and you should not rely on images to fulfil your order.

Returns

We will gladly accept the return of contact lenses that are defective due to defects in manufacturing for 28 days from the date of purchase. Fulfilment mistakes that we make resulting in the shipment of incorrect contact lenses to you will also be accepted for return 28 days from the date of purchase.

At eContactLenses.com.au we believe our customers come first and for that reason if you have made an incorrect purchase or simply change your mind, eContactLenses.com.au will offer you a full refund on the items purchased provided all goods are in a resalable condition, i.e. boxes are unopened, in new condition and not tampered with in anyway. eContactLenses.com.au reserves the right to refuse a refund. No freight charges will be refunded unless the error was caused by eContactLenses.com.au. The customer is responsible for all freight costs of returning goods for all other circumstances. As above, all returns must be made within 28 days of purchase.

Shipping Policy

We will ship your contact lenses as they become available. In the majority of cases, products ship within 2-3 days of order confirmation, or within 2-3 days of the next business day following Saturday, Sunday or a public holiday.

However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

We use Australian Post Express packages so once dispatched your order will arrive within 24 hours (capital cities). Therefore, in most cases you should receive your contact lenses within 3-4 business days of ordering.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error, eContactLenses.com.au shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the incorrect price.